Last updated: April 20, 2022
Personal information may include, for example, your name and home address, your date of birth and gender, health information, your occupation, your personal financial records or credit information, or any personal identification numbers.
Personal Information of Children.
Important note to children: If you are under the age of 13, you may only use this Site and provide personal information if you have the consent of, and are supervised by, a parent or guardian. Before providing your name, address, email address, or any other personal information to anyone on the Internet, be sure to ask your parents if it is okay.
Important note to parents: We do not knowingly collect the personal information of children who are below 13 years of age. If we believe a child using this Site is under the age of majority in his or her jurisdiction of residence, we will not process any personal information of that child without the consent of the parent or guardian.
ParticipACTION may collect information including your name, contact information, age, gender, and payment and billing information. Certain information, including number of steps and move minutes, may be collected if you connect your wearable fitness device to our ParticiPACTION app.
ParticipACTION typically collects, uses and discloses your personal information to:
- Provide requested products, resources, services, or website or app access;
- Monitor and evaluate the quality and outcomes of services, programs and resources for the development, improvement and delivery of our programs, content and, services, business and operations across Canada;
- Establish and maintain communication with you, including responding to your inquiries;
- Process payments and confirm receipt of a product or service;
- Meet and comply with any legal, regulatory, processing or security requirement that requires use or disclosure of your personal information; and
- Inform you about products and services that we offer which we believe may be of interest to you.;
- Provide information to anyone working with or for ParticipACTION as needed for the provision of ParticipACTION’s services;
- Provide billing, accounting and debt collection services relating to ParticipACTION’s products and services;
- Distribute publications, invitations, advertising, and other communications that ParticipACTION believes may be of interest to you;
- Provide for the safety, health, security and emergency preparedness of ParticipACTION’s staff, guests and visitors who are located on ParticipACTION’s premises;
- Respond to your questions and concerns;
- Contact you for survey or client satisfaction purposes, or for the purpose of market or other types of research;
- Detect and protect ParticipACTION and third parties from error, negligence, breach of contract, fraud, theft or other illegal activity, and which may include sharing personal information with ParticipACTION’s insurers;
- Otherwise communicate with ParticipACTION’s insurers;
- Access third party services’ accounts, including those of third parties that provide services to you;
- Generate analytics;
- Support hosting and backend infrastructures of ParticipACTION or of third parties that assist ParticipACTION;
- Generate location-based interactions;
- Manage contacts and to manage the sending of messages;
- Undertake registration and authentication of you and other users;
- Generate and provide social features;
- Internal, external and regulatory audit purposes
- For any other purpose for which ParticipACTION has your consent.
E-mail, texts and other electronic or hard copy communications you submit to us are saved in accordance with our internal policy and guidelines. If you choose to provide us with personal information in e-mail, text or other electronic communication we use that information to respond to your message and to help us get the information you have requested to you.
E-mail addresses as well as text or other electronic communication contact information are also saved and added to our list server to provide periodic automatic updates and messages about what’s going on at ParticipACTION. If you do not wish to receive these messages, you may unsubscribe at any time.
You should be aware that when you voluntarily disclose personal information (e.g., user name, e-mail address, etc.) in an unsecure transmission anywhere on the Internet, including a submission to our web site, that information can be collected and used by others and may result in unsolicited messages from third parties.
Consent. Privacy legislation requires ParticipACTION to obtain the consent of an individual to the collection, use or disclosure of personal information in many circumstances.
When ParticipACTION receives personal information from you for the purposes of providing you with ParticipACTION’s services or for other uses identified herein or otherwise by ParticipACTION to you, you are providing ParticipACTION with consent as follows:
- to allow ParticipACTION to deal with that personal information in a reasonable manner;
- to allow ParticipACTION to provide your personal information to third parties it engages to provide or support ParticipACTION’s website, app and other products and services;
- to allow ParticipACTION to use and store your personal information for the purpose of providing you with the products and services you purchase or otherwise obtain from ParticipACTION and to utilize ParticipACTION’s website and app; and
If you need to provide ParticipACTION with personal information about other individuals, you represent and warrant to ParticipACTION that, where required by law and prior to your disclosure to ParticipACTION, you will obtain the consent of each individual to the collection, use and disclosure by ParticipACTION for the specific purpose(s) that the disclosure is made by you.
Providing ParticipACTION with your personal information is always your choice. When you request products and/or services from ParticipACTION, utilize ParticipACTION’s services, or register with ParticipACTION’s website or app, ParticipACTION asks that you provide information that enables ParticipACTION to respond to your request and/or provide you with ParticipACTION’s services. In doing so, you consent to ParticipACTION’s collection, use and disclosure to appropriate third parties of such personal information for these purposes.
There are legal exceptions where ParticipACTION will not need to obtain consent or explain the purposes for the collection, use or disclosure of personal information. Some examples of situations where consent is not required include an emergency that threatens the life, health or security of an individual, or if ParticipACTION must comply with a court order or governmental order.
We will not disclose personal information to any external organization without your consent unless we are required or permitted to do so by law, including in the event of an amalgamation, reorganization, change of control or sale of ParticipACTION.
Your personal information may be stored, processed or otherwise used by us, our affiliates or our service providers, both inside and outside of Canada. Whenever we hire other organizations to provide support services, they will be required to conform to our privacy standards and to allow us to audit them for compliance.
In certain circumstances, ParticipACTION may be required to provide personal information to third parties for legal or regulatory purposes.
Privacy and Our Website, App, Products and Services. Each time a visitor comes to ParticipACTION’s website or ParticipACTION’s app is utilized, ParticipACTION’s web server may collect and log certain information in access logs. Such access logs may be kept for a reasonable period of time. Such access logs may include, but not be limited to, information such as the following: your machine’s TCP/IP address, files accessed, the date and time of such access, and other information pertaining to your activities on ParticipACTION’s website, app or social network sites and/or webpages linked thereto. These logs are used solely for performance, site administration and security reviews. They are not sold or shared in any way to third party organizations. ParticipACTION may use this non-personal information to optimize ParticipACTION’s website, app, products and/or services.
We take all reasonable steps to protect the security and confidentiality of your personal information. We protect the personal information within our custody or control with appropriate organizational, technological and physical safeguards.
ParticipACTION may, from time to time, use “cookies” for security and authentication purposes, and to identify unique visitors to our sites and track general user trends and patterns. Cookies are small pieces of data which are stored on your computer or smart device to allow your Internet browser to remember something about a website, app and/or services. Cookies help you access pages faster and allow our server to recognize you as you move from page to page. A cookie is retrieved automatically whenever you return to ParticipACTION’s website and some of its contents are stored in log files that are then used to generate periodic statistical reports for ParticipACTION. These reports help us to evaluate and improve our website, programs, resources, products and services by tracking global indicators such as the total number of visitors, total pages viewed, most popular documents retrieved, etc. If you choose not to accept cookies, all or some sections of our website or app, or our products and/or services may not be available to you.
At your option, you may turn off ParticipACTION’s “cookies” using the applicable features contained in your Internet browser; however, doing so may prevent you from accessing all or part of ParticipACTION’s website, app, products and/or services. To readjust your Internet browser’s cookies options, refer to the applicable instruction documentation for your particular Internet browser.
ParticipACTION may, from time to time, engage third parties to assist with this Website, and such third parties may track your usage, locate your geographic position, collect personal information, send messages to you on behalf of ParticipACTION, push notifications to you, and use “cookies”, as discussed herein.
Retention and Destruction of Personal Information. The amount of time ParticipACTION will retain personal information varies, depending on the products and services ParticipACTION has provided and the nature of the personal information that ParticipACTION holds. ParticipACTION retains personal information for such period of time as is necessary for ParticipACTION to maintain sufficient information so ParticipACTION may respond to any issues that arise at a later date or as is required by law.
Legal requirements, however, may require us to retain some or all of the personal information we hold for a particular period of time.
When personal information is no longer required by ParticipACTION or by law, ParticipACTION will either convert it into an aggregated non-identifying form or ParticipACTION will appropriately destroy or erase the personal information in a manner that is in accordance with ParticipACTION’s current policies and procedures.
Safeguarding Personal Information. ParticipACTION employs reasonable physical, electronic and procedural safeguards that are designed to protect ParticipACTION’s systems and personal information under ParticipACTION’s control against unauthorized access and use. In accordance with appropriate industry standards in Canada, all safety and security measures are appropriate to the sensitivity level of the information collected.
ParticipACTION may engage third party external servers as well as other external services, including cloud services and cloud compatible servers, to store and protect personal information and ParticipACTION does not have any control over such external servers or services.
Electronic Communications. Email is frequently ParticipACTION’s preferred method of communicating with you and others, and, unless you object, ParticipACTION may use unencrypted plain text or html-based emails or messages when communicating with you. These emails or messages, and other electronic means by which ParticipACTION may communicate with you, may contain information that is confidential. ParticipACTION will send such information unless you instruct us not to send such information electronically. ParticipACTION may communicate with you through any electronic means, in accordance with the contact information you provide to ParticipACTION.
Where applicable, we will seek your express consent to contact you, including by way of commercial electronic messages. You can unsubscribe at any time from receiving commercial electronic messages by following the instructions such in messages. Even if you have opted out of receiving marketing communications from us, please be aware that we may still contact you for other purposes in accordance with applicable laws. For example, we may contact you to provide communications you have consented to receive, regarding the products or services we provide to you, or if you contact us with an inquiry.
While ParticipACTION makes every effort to secure all electronic communications within ParticipACTION’s control, there are inherent risks involved with exchanging information electronically. For example, such information may be accidentally or deliberately intercepted by third parties. ParticipACTION is unable to accept any responsibility or liability for any damages you may suffer as a result of the interception, alteration or misuse of any information during any electronic exchange of such information.
ParticipACTION will endeavour to be compliant with Canada’s anti-spam laws (“CASL”) in ParticipACTION’s commercial electronic communication with you. Should you fail to provide ParticipACTION with the requisite consent to send you commercial electronic messages, or withdraw such consent, ParticipACTION may be unable to provide, or continue to provide, to you access to ParticipACTION’s website, app or some of ParticipACTION’s products and/or services that can only be provided if ParticipACTION receives appropriate and required personal information. CASL consent can be provided or withdrawn by contacting: email@example.com
Keeping Information Accurate / Access and Correction. It is important to ParticipACTION that your personal information held by ParticipACTION is accurate and complete. Having accurate information about you enables ParticipACTION to give you better service. You can help ParticipACTION keep personal information up to date by keeping ParticipACTION informed of any changes, such as a change of address, telephone number or any other circumstances.
With some exceptions, ParticipACTION has the right to access, verify and amend the information ParticipACTION has about you after ParticipACTION has received your written request and authenticated your identity.
ParticipACTION may charge a reasonable fee for providing information in response to an access request, and, upon request, ParticipACTION will provide an estimate of any such fee upon receiving a request to access information. ParticipACTION may require a deposit for all or part of the fee.
In some situations, ParticipACTION may not be able to provide access to certain personal information as the right to access personal information is not absolute. If ParticipACTION does not provide you with the requested information, ParticipACTION will notify you in writing and explain ParticipACTION’s reason(s) for not fulfilling your request.
Despite ParticipACTION’s efforts, errors sometimes do occur. If you identify any personal information that is out-of-date, incorrect or incomplete, let ParticipACTION know and ParticipACTION will make the corrections promptly.
Withdrawal of Consent / Deletion of Data. You may, at any time, withdraw your consent to ParticipACTION’s collection, use and disclosure of your personal information, subject to reasonable notice and any legal and/or contractual restrictions.
Should you choose to withdraw your consent, ParticipACTION may be unable to provide, or continue to provide, this website or some of ParticipACTION’s app, products and/or services that can only be provided if ParticipACTION receives appropriate and required personal information. Consequently, should you choose not to provide ParticipACTION with the required personal information, ParticipACTION may be unable to offer this website and such app, products and/or services to you.
You may, at any time, ask ParticipACTION not to send you further marketing materials about ParticipACTION’s products or services or if you do not wish to receive further invitations, you may unsubscribe or ask ParticipACTION not to contact you for these purposes at: firstname.lastname@example.org
You may, at any time, request that ParticipACTION delete your personal App profile and all your data held by ParticipACTION. Unless ParticipACTION is required by law to keep certain information, ParticipACTION will delete it upon your request. To request deletion of your data, please e-mail: email@example.com with the subject line “Data Deletion”.
© ParticipACTION, 2022.