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HAVE QUESTIONS?

Mobile App FAQ

Last updated: July 18, 2022

General Inquiries

Can I connect to my favorite fitness tracker?

Yes, you can! Fitness trackers can be apps or wearables, both of which we support. Connect to your Garmin, Fitbit, Apple Watch device or the Google Fit or Apple Health apps to allow for your active minutes to be automatically tracked and counted toward your weekly activity goal. To check whether your fitness tracker is synced, look for the sync status indicator at the top of your home screen. You can learn more about how to connect your tracker here.
You can only sync with one fitness tracker at a time. If you’d like to change your connected device or disconnect, you may to do so at anytime through the ‘Manage Fitness Tracker’ option within your user profile screen.

How can I track my activity with my Samsung watch?

We do not currently support the Samsung Health app. All Samsung users can still use the free Google Fit app instead, which you can sync to the ParticipACTION app and will track your activity through your phone.
If I don’t have a fitness tracker how do I track my physical activity minutes?
Actually, just by having your phone, you have access to a free fitness tracker app:

  • For Apple users, Apple Health is built into your phone already!
  • For Android users, download Google Fit from the Google Play or the App Store

Learn More about how to connect one of these trackers.

How do I manually track my physical activity minutes?

To track your physical activity minutes manually, click on the sneaker icon on the dashboard and choose from one of twelve thought-starter activities and submit how many minutes of the selected activity that you did. If your favorite physical activity is not listed, just choose the other category which can mean just about anything that you want it to. The twelve thought-starters are there to provide you with some inspiration, but they are not any better than any other activities that you do to get your heart pumping!
If you start tracking manually and want to connect to a fitness tracker later, you can make this change at anytime by tapping on the ‘Manage Fitness Tracker’ option within from your user profile screen.

How do I delete a physical activity I mistakenly tracked?

Oops! Accidently tracked a physical activity you didn’t quite do? While we appreciate your honesty, there’s currently no way to reverse the physical activity you tracked. We think this is a great opportunity (and some great motivation!) to find a way to do what you accidentally tracked. Not physically possible? Swap it with another goodwill activity and we’ll call it even.

How is my activity tracked on the dashboard screen?

Canadian adults should strive for 150 minutes of moderate-to vigorous-intensity physical activity (MVPA) per week. This means that only your most active steps are tracked toward your weekly active minutes goal. Specifically, you must be moving at a brisk pace (100 steps per minute) to clock an ‘active minute’, which is the equivalent of MVPA.
To help you understand the proportion of your activity that counts as active minutes, you’ll also notice a daily tally of your ‘steps’, ‘move minutes’ (light physical activity) and how many of these minutes translate to ‘active minutes’.

Why am I not getting credit for all of my steps / how do I accumulate minutes of moderate to vigorous-intensity activity?

You didn’t think we were just going to give away steps, did you? You have to earn them! To get credit for ‘active minutes’ (i.e., moderate to vigorous physical activity), you must be moving at a fairly brisk pace. Meaning, you must hit 100 steps or more per minute to equal one ‘active’ minute which counts towards your weekly goal. Remember, the app is designed to help you reach your goals, track your progress and meet national physical activity guidelines (adults require 150 minutes of moderate to vigorous physical activity per week). It is much more than a step counter!
And don’t forget: if you have your phone in your backpack, purse or on your desk, the app won’t be able to properly track all your activity. So, make sure you put your phone in your pocket or on your hip!

 

I am having issues syncing my device with:

1 – Google Fit.
Step 1.
 Please make sure Google Fit is installed on your phone.
Step 2. Open Google fit and verify it is already tracking your activity for the day. If it is not tracking your activity, please make sure you have turned on permissions to do so.  For more information on Google Fit permission, please click here.
Step 3. Follow the instructions in this video

2 – My Fitbit
If you are still experiencing issues connecting, we recommend you try several steps that might determine the cause of the disconnect between the two apps.
Step 1. First, uninstall the ParticipACTION app from your device.
Step 2. Force quit the Fitbit app, go to Settings on your device, under connections and Bluetooth, turn Bluetooth off and on.
Step 3. Open the Fitbit app. Make sure you are signed into your Fitbit account and that it is syncing properly on your device.
Step 4.  Install the ParticipACTION app once again and follow the prompts to connect to your Fitbit, similar to the steps in this video.

You can also check to see that the ParticipACTION app is on the list of connected devices on your Fitbit account through “Manage Data > Manage third-party apps”.

Note:  It is also key to have a solid internet connection as both apps need a data connection to properly sync if you are not on a Wi-Fi network. Alternatively, if this process is not successful, uncheck FitBit as the connected device in the ParticipACTION app. After unchecking Fitbit, exit and close the ParticipACTION app and open it again, check Fitbit once again under “Manager Trackers”.  It will then force you to sign back into FitBit which in turn may correct the synchronization issue.

3- My Apple watch
To connect your Apple Watch, Apple Support suggests the following when connecting to third-party fitness apps. You will need to download the app on your Apple Watch and connect to Apple Health App.

To install apps on your Apple Watch that you already have on the iPhone:
1. Open the App Store app on your Apple Watch.
2. Turn the Digital Crown to browse featured apps.
3. Tap a category or tap See All below a collection to see more apps.
By default, apps on your iPhone that have a watchOS app available are automatically installed and appear on the home screen. To instead choose to install specific apps, follow these steps:

a) Open the Apple Watch app on your iPhone.

b) Tap My Watch, tap General, then turn off Automatic App Install.

c). Tap My Watch, then scroll down to Available Apps.

d). Tap Install next to the apps you want to install.
If you are using the app on another device, you will not be able to connect your Apple Watch, the app needs to be used with an iOS device (iPhone) and/or your Apple Watch which enables syncing with the Apple Health App.

How much physical activity do I need to get each week?

The Canadian Physical Activity Guidelines state that adults should be getting 150 minutes of moderate-to-vigorous physical activity per week. That said, based on your own physical activity journey, we assign you a personal activity goal that gives you room to strive – but one that’s also realistic for where you’re at right now.

How was I assigned my personal activity goal? Can I increase or decrease it manually?

Your personal weekly MVPA goal has been assigned to you based on the activity level you reported during your onboarding process. Not a great fit? You can access your profile and increase or decrease your goal manually if you want to make it more accurate.

There’s a button on the dashboard screen that looks like a stopwatch with the number 10 on it. Is that the Take 10 feature? What is it?

The button is there to allow you to access our awesome Take 10 feature, anytime you want. The Take 10 feature is a helpful nudge that reminds you to squeeze in small bouts of physical activity to your day. We’ve provided four ideas to get you started, but you’re certainly not limited to those suggestions.
Simply tap on the Take 10 icon, choose your activity and get moving. If you’re not connected to a fitness tracker, don’t forget to log the activity that you completed manually by tapping the sneaker icon in the bottom right corner of your home screen. Squeezing some activity into your busy day can really be that easy!

What if I forgot my password?

No sweat! You can easily reset your password by using the “forgot password?” link on the log-in screen.

I’ve noticed that articles, videos and visuals are greyed out. What does that mean?

Once you’ve consumed a piece of content – whether that’s having read an article, watched a video or reviewed another piece of content – those items will appear greyed out. This function is to help you distinguish between content that you have and have not yet enjoyed.

How do rewards work?

You can win weekly, monthly and quarterly rewards by earning badges. Each badge is worth a designated number of entries, which are then included in upcoming draws. Entries earned towards each weekly draw also count toward the upcoming monthly draw, while entries earned for each monthly draw also count toward the upcoming quarterly draw.

Track your activity and use the app regularly to rack up daily and weekly badges to earn the most entries and increase your chances of winning!
When you earn the 4-week streak badge, you will earn double the entries for the following 7 days for all new badges earned.

You can check your badge progress by clicking on any of the badges within the Achievements section. Check out the chart below to see how many entries you’ll earn for each badge:

Badge Name Description Earn Limit Badge Value (# of entries)
Onboarded Onboarding Complete One-time 100
Notified Push notification enabled One-time 75
Connected Health Data Synced One-time 75
Joined Team Joined a group within an in-App Challenge One-time 200
Created a Team Created a group within an in-App Challenge One-time 200
Launched Opened App Daily 10
In the Know Read 3 Articles Daily 50
Survey Ace Answered Question Daily 25
Binge Watcher Watched 3 Videos Daily 50
Social Shared on Social Daily 25
Take 10 You Took 10! Daily 25
Streak Starter Hit your weekly active minutes goal Weekly 100
2-Week Streak Hit your weekly active minutes goals 2 weeks in a row Weekly 300
4-Week Streak Hit your weekly active minutes goals 4 weeks in a row Weekly 1000

*Badge values and earn limits are subject to change.

Who is eligible to win prizes?

To claim prizes, you must be a Canadian resident, over 17 years of age and have answered a skill-testing question correctly. In addition, your user profile must be complete with your first name, age and postal code.  If you’re not eligible to claim prizes, we still welcome you to use the app to become more physically active in your daily life. See Mobile App Rewards Rules for full details.

Is there a limit to how many prizes I can win?

Great news! There is no limit to the prizes you can win. As long as you’re tracking towards reaching your activity goal, engaging with the content and winning badges, there’s a chance that you may be drawn multiple times for weekly, monthly and quarterly rewards.

Can I create a team or challenge friends?

Yes, as part of the new Team Challenges (read further below) you can create a team to get moving together!

What part of my profile can other users see?

Other users cannot see any part of your profile and all your information is securely stored. It’s used only to ensure your eligibility to win prizes and to help us serve up content that’s relevant to you.

How do you provide a personalized experience without violating my privacy? Is my data safe?

Your privacy is incredibly important to us and all your personally identifiable information is securely stored and never sold to any third party. We use your physical activity data, as well as your engagement with the app, to better understand what motivates you and deliver you the best experience possible. Check out our Privacy Policy for more info.

Who can I contact with unresolved questions?

Please contact support@participACTION.com with your questions.

ParticipACTION’s Team Challenges

What are Team Challenges?

We have recently introduced a new feature that allows you to create your own personal team challenges digitally through the ParticipACTION app.

Bring out the best in your crew through some friendly competition! Gather up to 8 people together, climb the leaderboard and go for gold!

Choose an option that’s right for your team and pick the day to kick-off your seven-day challenge. After you schedule it, the rest of your team will be notified. Once the challenge begins, it’s time to get active! Keep watching your progress and reach for the top spot of your leaderboard!

What challenge options will I be able to select from?

You will be able to select one of three seven-day challenges based on the type of challenge you prefer.  These are:

1 – Move Minutes Challenge:  In a move minutes challenge, all movement counts. (light, incidental or moderate-to-vigorous).  This includes movement tracked with your fitness tracker as well as any activity minutes you manually track.

2 – Active Minutes Challenge:   This challenge is all about tracking the most heart-pumping active minutes!  Active minutes are defined as a minimum 100 steps per minutes of exercise synced directly from your fitness tracker. All manually tracked activities are also included as active minutes.

3 – Steps Challenge:   Walk your way to gold by tracking the most steps!  In this challenge your step total is pulled directly from your fitness tracker that you have synced with the App.   A FITNESS TRACKER IS REQUIRED so make sure to connect yours before you start!

Don’t have a fitness tracker? You have free access to one! Learn More

When do the Team Challenges take place?

Anytime!  Schedule your team challenge to a start date that is most convenient to you and your team.

Who is eligible?

The Challenge is open to anyone who is 17 and over and resides in Canada.  Also, you must be part of a team (min 2 people) to participate.   There are no additional restrictions on who joins your team – e.g. Your grandmother from Saskatchewan, your uncle from PEI and your best friend from Manitoba can all be part of your team!

How large can a team be?

A team can be as large as 8 participants. A team must have a minimum of 2 participants to take part in the challenge.

How do I create a team?

Creating a team is easy:

1.Download the free ParticipACTION app in Google Play or App Store
2.Open the app and follow the steps to create your profile
3.Tap the Team Challenges (runners) icon found on the bottom-right of the navigation bar:

team challenges icon

4.Scroll down and tap the“Let’s do this!”button
5.Tap the “CREATE A TEAM” button – make sure to give it a good name!
6.On the next screen tap “SHARE CODE”- rally up to 7 teammates to join your team!

OK, I now have my team created, how can I schedule a challenge?

Once your teammates have signed up, you will have the ability to schedule your team challenge!

1. Make sure you’re on the latest version of the app, or download the latest from Google Play or the App Store.

2. Tap on the team challenges icon:

3. This is the challenges section of the app. Remember, you need at least two people on your team to schedule challenges. Once your team has 2 or more members, tap on SCHEDULE A CHALLENGE:

My challenges screen

4. Then pick the challenge you want to do with your team and its start date:

 

Steps challenge
Walk your way to gold by tracking the most steps.
Move minutes challenge
Any kind of physical activity counts as you and your teammates compete for the most move minutes.
Active minutes challenge
This challenge is all about tracking the most heart-pumping active minutes in a week

5. Get moving! Can you get to the top of your team’s leaderboard?

Who can schedule a challenge?

Any team member can schedule a challenge as long as no other challenges have been scheduled.

Can I cancel a challenge?

Yes, but only prior to the challenge starting.

1.Tap the Team Challenges (runners) icon found on the bottom-right of the navigation bar:

Team Challenges icon

2.Click on the LEADERBOARD link that is displayed on your MY CHALLENGE page

3.Scroll to the bottom where you will see the CANCEL CHALLENGE link

I’ve changed my mind and want to change my team name; how can I do that?

Once your team is created you cannot change your team name. We will be looking to make this possible for future challenges.

Can I be part of multiple teams and take part in multiple challenges?

Currently you can only be part of one team and one challenge at any given time. We will be looking to expand on this functionality for future challenges.

Can I take part in the same Team Challenge more than once?

Yes, there are no limits to the number of times you take part in any of the Team Challenges

Can I set the duration of my Team Challenge?

Currently all Team Challenges are all set to 7 days in length. We will provide options to select different challenge lengths in the future.

I’m already on a team but I don’t wish to participate in their current challenge. Can I opt out of a challenge? Can I leave a challenge?

Currently you are automatically part of any challenges that are set by your teammates. The only way to not participate is to leave the team. We are working to allow teammates to opt out of future challenges as they so desire.

I joined a team but now want to join another or create my own team. Is this possible?

Yes! But please take note that any progress or previous results put toward your initial team will not transfer to your new team.
To leave a team, tap the Team Challenges icon found at the bottom of the page:

Team Challenges icon

You’ll now be on your My Challenge screen. Scroll down to the very bottom of the page where you will see ‘LEAVE TEAM’.

Once you’ve tapped confirm and have left the team, please go back and tap the Team Challenges icon. Then scroll down to the bottom and tap the ’Let’s do this!’ button where you will then be able to create a new team or join an existing team with a team’s code.

I received a code to sign up to a team. What next?

After you receive your team code from your team member or captain, please follow the steps below:

  • Download the free ParticipACTION app in Google Play or App Store
  • Open the app and follow the steps to create your profile
  • From the main navigation tap the Team Challenges icon

Team Challenges icon menu

  • Scroll down to the bottom and tap the Let’s do this! button:

Let's do this button screenshot

  • On the next screen, enter the code provided by your captain/teammate and tap the JOIN EXISTING TEAM button:

I want to track my minutes using my fitness tracker. What trackable devices work?

The ParticipACTION App connects to Garmin, Fitbit, and Apple Watch devices to allow for your active minutes to be automatically tracked and counted toward your weekly activity goal. You can also easily sync your account to your Google Fit or Apple Health apps too.

How do I connect to my trackable device?

If you did not connect your fitness tracker when you first downloaded the app, or simply want to make sure it’s connected to the right device, follow the following steps:
Step 1. Press the settings cog at the top left of the app.

 

Step 2. Tap the ‘Manage Fitness’ tracker option.
Step 3. Choose the fitness tracker from the list provided.
Step 4. A screen may appear asking for your permission to let the ParticipACTION app access your tracker data. Please grant ParticipACTION access.

Why don't my minutes or steps update in the challenge leaderboard?

Your minutes or steps may take 1-2 minutes to sync and to display properly within the challenge leaderboard.

Are there any limits on how much physical activity you can track?

Yes, specifically for this challenge, we have set the daily limit as 480 minutes per user. Therefore, if you tracked more than 480 minutes in a day it will not show up in the team results but can still count towards your personal activity goal. (Way to be active! – that’s more than 8 hours in a day!)
Please note that you should log in daily to track your minutes or, if you are using a fitness tracker, log in daily to sync up your move minutes – this will ensure your minutes count towards the challenge!

I have a child who is under 17 years old, how can they participate?

Participants must be 17 years or older to participate in the challenge. To earn a prize in the Mazda CX-50 Minute Challenge, a participant must be the age of majority or older in the province or territory in which they reside.

Are there any prizes associated with the Team Challenges?

There are no prizes specifically associated with the team challenges that are scheduled by you or your teammates, but it does come with bragging rights if you end up at the top of the leaderboard! However, any physical activity minutes tracked will still count towards the existing badges within the app which provides individual entries to our regular weekly, monthly and quarterly prizing!

Throughout the year ParticipACTION will also launch special team challenges with their very own prizing, so keep an eye out for those!

I still have questions about Team Challenges, who can I contact with unresolved questions?

We’re always happy to help. Please contact support@participACTION.com  with your questions.

What is required to complete the Great Big Move Challenge?  

In order to complete Great Big Move, each team needs to reach 13 different milestones starting in Newfoundland and Labrador all the way through to Yukon as identified in the App. To collect each milestone, the team must track a specific amount of move minutes throughout the Challenge. Once the team has reached all 13 milestones, it will have earned the Great Big Move badge and completed the Challenge! Complete the entire challenge and you’ll unlock bonus treks and more chances to win additional prizes!

What is required to take part in the Great Big Move Challenge on the app?

Taking part in the challenge is easy:

  • Download the free ParticipACTION app in Google Play or the App Store. If you have already downloaded the app, make sure you have updated to the latest version.
  • Once you have completed your profile and are in the app, click on the LEARN MORE & JOIN button that will be displayed in the challenge tile below your dashboard, similar to the example illustrated below.

Just share your team code on our Facebook, Twitter or Instagram pages. There are many Canadians who are looking to get active. Have them join your team to get moving and winning with you!

How many move minutes must be tracked to reach each milestone?

Below is the minute breakdown per province/territory. As you can see, the milestones vary, just like the size and shape of each province and territory!

Province / Territory Milestone Minutes
NL 108
NS 189
NB 162
PE 108
QC 270
ON 324
MB 216
NU 189
SK 216
AB 135
NT 270
BC 162
YK 351
Total Mins 2700

When does Great Big Move take place?

Great Big Move will run from November 1 – November 15, 2022 however you can join anytime throughout those dates.

Who is eligible to participate in the Great Big Move?

The Challenge is open to anyone who is 17 and over at the time they downloaded the app and resides in Canada.

How large can a team be?

A team can be up to 8 participants.

I’ve changed my mind and want to change my team name, how can I do that?

For Great Big Move once your team is created you cannot change your team name. We will be looking to make this possible for future challenges. 

How do I find teammates?

Just share your team code on our Facebook, Twitter or Instagram pages. There are many Canadians who are looking to get active. Have them join your team to get moving and winning with you!

Do teammates need to be in the same household or community?

No, this is a virtual challenge, so your teammates can be anywhere or anyone in the country! For example, your grandmother in Saskatchewan, your uncle in PEI and your best friend in Manitoba can all be part of your team!

How large can a team be?

A team can be as large as 8 participants. A team must have a minimum of 2 members to be eligible for team prizing.

Can I be part of multiple teams?

You can only be part of one team at any given time.

Yes! But please take note that any progress/minutes put toward your initial team will not transfer to your new team. Also, if your initial team wins a prize at the end of the challenge, you will not be eligible for the prize.

To leave a team, tap the Team Challenges icon found at the bottom of the page:

l’icône des coureurs

You’ll now be on your team’s challenge progress tracking screen. Scroll down to the very bottom of the page where you will see ‘LEAVE TEAM’.

Once you’ve tapped confirm and have left the team, please go back and tap the Team Challenges icon. Then, scroll down to the bottom and tap the ’GET MOVING’ button, where you will then be able to create a new team or join an existing team with a team’s code.

Can I participate in the Great Big Move Challenge on my own?

Yes, you can, but to gain access to leaderboards, you must be part of a team made up of 2-8 members. Also, participating in a team will allow you to track more move minutes and thus earn more ballots/entries, improving your odds of winning more prizes.

I joined a team but now want to join another or create my own team. Is this possible?

Yes! But please take note that any progress / minutes put toward your initial team will not transfer to your new team. 

To leave a team, tap the Team Challenges icon found at the bottom of the page:

icon of two people in motion

You’ll now be on your team’s challenge progress tracking screen. Scroll down to the very bottom of the page where you will see ‘LEAVE TEAM’.  

Once you’ve tapped confirm and have left the team, please go back and tap the Team Challenges icon.  Then scroll down to the bottom and tap the ’GET MOVING’ button where you will then be able to create a new team or join an existing team with a team’s code. 

I received a code to sign up to a team, what next?

Active minutes come from any physical activity that has your heart pumping fast enough to make carrying on a conversation challenging. One active minute is equivalent to taking 100 steps.

Move minutes include all your active minutes plus any other light physical activity.

This video breaks it all down for you.

Did you know you can also automatically sync all of your physical activity- active minutes, move minutes and steps- to a free fitness tracker? Learn more

I want to track my active minutes using my fitness tracker. What trackable devices work?

The ParticipACTION app connects to Garmin, Fitbit and Apple Watch devices to allow for your active minutes to be automatically tracked and counted toward your weekly activity goal and the Mazda CX-50 Minute Challenge. You can also easily sync your account to your Google Fit or Apple Health apps, too. Learn more

How do I connect to my trackable device?

If you did not connect your fitness tracker when you first downloaded the app or simply want to make sure it’s connected to the right device, follow these steps:

Step 1. Press the settings cog at the top right corner of the app home screen.

Step 2. Tap the ‘Manage Fitness Tracker’ option.

Step 3. Choose the fitness tracker from the list provided.

Step 4. A screen may appear asking for your permission to let the ParticipACTION app access your tracker data. Please grant ParticipACTION access.

Why don't my minutes update in the challenge?

Your team minutes will take 1-2 minutes to sync and to display in the challenge progress tracking screen or home screen.

Are there any limits on how much physical activity you can track?

Yes, we have set the daily limit as 480 minutes per user. Therefore, if you tracked more than 480 minutes in a day it will not show up in the challenge results but can still count towards your personal activity goal. (Way to be active! – that’s more than 8 hours in a day!)

Please note that you should log in daily to track your minutes or, if you are using a fitness tracker, log in daily to sync up your move minutes – this will ensure your minutes count towards the challenge!

I have a child who is under 17 years old. How can they participate?

Unfortunately, due to prizing associated with this program, participants must be 17 years or older. 

What are the prizes? When and how will they be rewarded?

We will be handing out up to $35,000 in amazing prizes following the completion of the challenge in early November! This includes three grand prizes of a trip for two to the Yukon, valued at over $5,000 per person. Learn more about the Grand Prize trip here. We will also be rewarding three teams with $100 Decathlon gift cards for each teammate.  For full prizing details check out our contest rules here

What happens if I don’t complete the Great Big Move Challenge?

Not to worry, if you don’t complete Great Big Move by November 15, 2022, the app will record your progress to date, and you will receive ballots for prizing based on you or your team’s progress.  

Can I still win regular weekly, monthly and quarterly prizes?

Great question! Yes, just by getting active in Great Big Move, all physical activity minutes will go toward the existing badges within the app and individual entries to our regular weekly, monthly and quarterly prizing. 

Is the length of the Great Big Move the same for everybody?

Yes. Whether you are participating solo or are in a team of 8, the total number of move minutes needed to complete the Great Big Move is the same.  We encourage you to get together with your family, friends, colleagues, neighbours, teammates, local politicians, and even that super-energetic walking group from down the street to get exploring and get winning. The more teammates you have, the faster you can complete the Great Big Move!

I still have questions about the Great Big Move, who can I contact with unresolved questions?

We’re always happy to help. Please contact support@participACTION.com with your questions.